Delivery and Refund Terms

1) Nature of the service and delivery

The products/services sold through the platform are credits/packages and usage rights in the nature of digital content and/or digital services. Delivery takes place when the rights are applied to your account automatically after the payment is confirmed on the blockchain network.

Confirmation time depends on the crypto network you choose (usually a few minutes). You can follow the status of the transaction in the panel under “Account → Purchase history”.

2) Refunds for digital services

Once credits/packages are applied, performance of the service is deemed to have begun. Under Article 15/1-ğ of the Turkish Distance Contracts Regulation there is no right of withdrawal for services performed instantly in electronic form; used or partially used digital services cannot be refunded.

Where the service has not been used at all and it is technically possible, your request will be evaluated and a refund may be issued.

3) Refund procedure for crypto payments

• If a refund is approved, the amount is sent in the cryptocurrency used for payment to a wallet address you provide.
• The refund amount is calculated at the exchange rate at the time of the refund; the Company is not responsible for rate differences.
• Network (transaction) fees are deducted from the refund amount.
• Assets lost due to selecting the wrong network/coin or sending to an incorrect address cannot be refunded.
• For underpaid (partial) transactions the service is not applied; upon request the amount paid is refunded following the same procedure.

4) Failed or erroneous transactions

If a payment is taken but the credits/package are not applied, or a system error occurs, the priority is to deliver the service. If it cannot be delivered, a refund process is started.

5) Contact and support

For refund/objection requests, please contact the Company with your order number, user ID and transaction details. Applications are answered within 14 days at the latest.